Master Class [157]: Emotional Agility: How Effective Leaders Manage Their Thoughts and Feelings
Sixteen thousand—that’s how many words we speak, on average, each day. So, imagine how many unspoken ones course through our minds. Most of them are not facts but evaluations and judgments entwined with emotions—some positive and helpful (I’ve worked hard and I can ace this presentation; This issue is worth speaking up about; The new VP seems approachable), others negative and less so (He’s purposely ignoring me; I’m going to make a fool of myself; I’m a fake).
The prevailing wisdom says that difficult thoughts and feelings have no place in the office: Executives, and particularly leaders, should be either stoic or cheerful; they must project confidence and damp down any negativity bubbling up inside them. But that goes against basic biology. All healthy human beings have